Terms of delivery and shipping
Terms of delivery and shipping
The delivery of goods takes place on the way to the delivery address given by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.
If the transport company sends the goods back to the seller because delivery to the customer was not possible, the customer bears the costs of the unsuccessful shipment. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the offered service, unless the seller announced the service a reasonable time in advance would have. Furthermore, this does not apply with regard to the costs for the shipment if the customer effectively exercises his right of cancellation. If the customer effectively exercises the right of cancellation, the return shipping costs are governed by the rules set out in the seller's cancellation policy.
Pick-up is not possible for logistical reasons.
We deliver your order in Germany (without island) and Austria free and convenient to your home on the doorstep (not the front door).
We deliver the ordered goods for an additional fee to all countries in the European Union (without island), Switzerland* and Liechtenstein.
The shipping costs for deliveries outside Germany and Austria depend on the value of goods, size and distance. If you are interested, ask us a question using our Contact Form (on the page of the selected product, click on the link: "Have a question? Ask us"). We will be happy to make you an offer.
The delivery time is 3-30 business days, depending on the selected product.
* Delivery to Switzerland
For deliveries to Switzerland, we recommend using the MeinEinkauf.ch service. All information can be found at MeinEinkauf.ch. MeinEinkauf.ch will then take care of all customs formalities and delivery to your doorstep for a small fee. You will receive your goods quickly, duty paid and cheap.
